Privacy Policy & Terms And Conditions

Mobile/SMS Communications

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Grace Psychological Services, LLC will contact you only when you request to be contacted.  Message and data rates may apply.  If you wish to be removed from receiving future communications from Grace Psychological Services, LLC, you can opt out by texting STOP. For support, reply HELP.  For more information, visit both our privacy policy and terms & conditions available at Privacy Policy.

louisvillegracepsychological.com (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how louisvillegracepsychological.com collects, uses and discloses your personal information.

This Privacy Policy applies to our website, louisvillegracepsychological.com and its associated subdomains (collectively, our “Service”) together with our application, louisvillegracepsychological.com. By accessing or using our Service, you indicate that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referred to, they are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

Company: When this policy mentions “Company”, “we”, “us” or “our”, it refers to louisvillegracepsychological.com , which is responsible for your information under this Privacy Policy.

Platform: louisvillegracepsychological.com Internet website, web application or public-facing digital application.

Country: where louisvillegracepsychological.com or the owners/founders of louisvillegracepsychological.com is located, in this case it is USA

Customer: refers to the company, organisation or person that registers to use the louisvillegracepsychological.com Service to manage relationships with its consumers or service users.

Device: any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit louisvillegracepsychological.com and use the services.

IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.

Personnel: refers to those persons who are employed by louisvillegracepsychological.com or are under contract to perform a service on behalf of a party.

Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.

Service: refers to the service provided by louisvillegracepsychological.com as described in the relative terms (if available) and on this platform.

Third Parties: refers to advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we believe may interest you.

Website: The louisvillegracepsychological.com site, which can be accessed through this URL: louisvillegracepsychological.com

You: a person or entity who is registered with louisvillegracepsychological.com to use the Services.

Information Collected Automatically

There is certain information such as your Internet Protocol (IP) address and/or browser and device characteristics, that is collected automatically when you visit our platform. This information can be used to connect your computer to the Internet. Other information collected automatically could be a login, email address, password, computer and connection information, such as browser plug-in types and versions and time zone settings, operating systems and platforms, purchase history (sometimes we add similar information from other users), the entire Uniform Resource Locator (URL) clickstream to, through and from our website which may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Service. We may also use browser data such as cookies, Flash cookies (also known as Flash local shared objects), or similar data on certain parts of our website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as displacement, clicks and mouse scrolling) and methods used to navigate away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnosis purposes.

We automatically collect certain information when you visit, use or browse the Platform. This information does not reveal your specific identity (like your name or contact information), but may include device and Usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name device, country, location , information about who and when uses our information and other technical information. This information is primarily necessary to maintain the security and operation of our platform, and for our internal analysis and reporting purposes.

Business Sale

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of louisvillegracepsychological.com or any of its corporate affiliates (as defined herein), or the louisvillegracepsychological.com portion or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed a petition against us in the event of bankruptcy, reorganization or similar proceeding, provided that the third party agrees adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with louisvillegracepsychological.com , whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of USA without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may have the right to bring claims under the Privacy Shield.

The laws of USA, excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national or international laws.

By using louisvillegracepsychological.com or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the Website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We have updated our Privacy Policy to give you full transparency about what is set when you visit our site and how it is used. By using our platform, registering an account or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by louisvillegracepsychological.com  We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those linked to on our platform, is subject to that website’s own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Cookies

louisvillegracepsychological.com uses “cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain features, such as videos, may not be available or you may be asked to enter your login details each time you visit the platform as we would not be able to remember that you had logged in previously. Most web browsers can be configured to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all.

Block and Disable Cookies and Similar Technologies

Wherever you are, you can also set your browser to block cookies and similar technologies, but this may block our essential cookies and prevent our website from functioning properly, and you may not be able to use all of its features and services in full. You should also be aware that you may also lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers provide different controls. Disabling a cookie or a cookie category does not delete the cookie from your browser, you will need to do this yourself from your browser, you should visit your browser’s help menu for more information.

Children’s Privacy

We do not target anyone under 13 years of age. We do not collect personally identifiable information from anyone under 13 years of age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to delete that information from our servers.

Changes to our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

Third Party Services

We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services (“Third Party Services”).

You acknowledge and agree that louisvillegracepsychological.com shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. louisvillegracepsychological.com does not assume and shall not have any obligation or liability to you or any other person or entity for any Third Party Services.

Third Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

Terms and Conditions
Last updated: 2024-10-25

By using louisvillegracepsychological.com, you agree to the following terms. We reserve the right to modify these terms and our service at any time.

• License
  You are granted a limited, non-exclusive, revocable license to use our platform in accordance with these terms. Any misuse or violation may lead to suspension or termination of your account.
• Restrictions
  You agree not to alter, distribute, reverse-engineer, or misuse any part of our platform.
• Suggestions
  Any suggestions submitted become the property of louisvillegracepsychological.com, with no compensation owed to you.
• Links to Other Websites
  Our platform may link to external websites, and we are not responsible for their content or policies.
• Cookies
  We use cookies to enhance your experience. Disabling cookies may affect functionality.
• Modifications and Updates
  We may update, suspend, or discontinue parts of our platform at any time without notice.
• Third-Party Services
  We are not responsible for content or services provided by third parties.
• Termination
  We reserve the right to terminate your access at any time.
• Limitation of Liability
  Our liability for damages is limited to the amount paid by you for the service. We are not responsible for indirect damages or losses.
• Entire Agreement
  These terms, along with our Privacy Policy, represent the full agreement between you and louisvillegracepsychological.com.

Disclaimer

louisvillegracepsychological.com is not responsible for any content, code or any other inaccuracies.

louisvillegracepsychological.com makes no guarantees.

In no event shall  louisvillegracepsychological.com be liable for any special, direct, indirect, consequential or incidental damages or for any damages, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the content of the Service.  louisvillegracepsychological.com reserves the right to make additions, deletions, or modifications to the content of the Service at any time without notice.

The  louisvillegracepsychological.com Service and its content are provided “as is” and “as available” without any warranty or representation of any kind, either express or implied.  louisvillegracepsychological.com is a distributor and not a publisher of content provided by third parties; as such, louisvillegracepsychological.com does not exercise any editorial control over such content and does not make any warranties or representations as to the accuracy, reliability, or currency of any information, content, services, or merchandise provided or accessible through the louisvillegracepsychological.com service. Without limiting the foregoing, louisvillegracepsychological.com specifically disclaims all warranties and representations in any content transmitted in connection with the  louisvillegracepsychological.com service or on sites that may appear as links on the  louisvillegracepsychological.com service, or in products provided as part of or in connection with the louisvillegracepsychological.com service, including without limitation any warranties of merchantability, fitness for a particular purpose, or non-infringement of third party rights. No oral advice or written information provided by louisvillegracepsychological.com or any of its affiliates, employees, officers, directors, agents, or the like shall create a warranty. Pricing and availability information is subject to change without notice. Without limiting the foregoing,  louisvillegracepsychological.com does not warrant that the  louisvillegracepsychological.com service will be uninterrupted, corruption-free, timely, or error-free. No oral advice or written information provided by  louisvillegracepsychological.com or any of its affiliates, employees, officers, directors, agents, or the like shall create a warranty. 

HIPAA Notice of Privacy Practices

**Effective Date: February 16, 2026** (Revised February 2026 to comply with federal regulations aligning HIPAA with 42 CFR Part 2 protections for substance use disorder records).

Click here to read our Notice of Grace Psychological Services, LLC Policies and Practices to Protect the Privacy of Your Health Information on pages 10-13:

THIS NOTICE DESCRIBES HOW PSYCHOLOGICAL AND MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. Uses and Disclosures for Treatment, Payment, and Health Care Operations

We may use or disclose your protected health information (PHI), for treatment, payment, and health care operations purposes. To help clarify these terms, here are some definitions:

• “PHI” refers to information in your health record that could identify you
• “Treatment, Payment, and Health Care Operations”
  • Treatment is when we provide, coordinate, or manage your health care and other services related to your health care. An example of treatment would be when we consult with another health care provider, such as your family physician or another psychologist.
  • Payment is when we obtain reimbursement for your healthcare. Examples of payment are when we disclose your PHI to your health insurer to obtain reimbursement for your health care or to determine eligibility or coverage.
  • Health Care Operations are activities that relate to the performance and operation of our practice. Examples of health care operations are quality assessment and improvement activities, business-related matters, such as audits and administrative services, and case management and care coordination.
• “Use” applies only to activities within our practice group, such as sharing, employing, applying, utilizing, examining, and analyzing information that identifies you.
• “Disclosure” applies to activities outside of our practice group such as releasing, transferring, or providing access to information about you to other parties.

II. Uses and Disclosures Requiring Authorization

We may use or disclose PHI for purposes other than described in this notice only with your written authorization. An “authorization” is written permission above and beyond the general consent that permits only specific disclosures. Specifically, we will not use or disclose your information for marketing communications or sell your information without obtaining your written authorization.

We will also need to obtain an authorization before releasing your psychotherapy notes. “Psychotherapy notes” are notes we have made about our conversation during a private, group, joint or family counseling session, which we have kept separate from the rest of your medical record. These notes are given a greater degree of protections than PHI.

You may revoke all such authorization (of PHI or psychotherapy notes) at any time, provided each revocation is in writing. You may not revoke an authorization to the extent that (1) we have relied on that authorization; or (2) if the authorization was obtained as a condition of obtaining insurance coverage, and the law provides the insurer the right to contest the claim under the policy.

Special Protections for Substance Use Disorder (SUD) Records Under 42 CFR Part 2

If your records include information related to substance use disorder diagnosis, treatment, or referral for treatment (protected under federal regulations at 42 CFR Part 2, or “Part 2”), these records receive additional privacy protections beyond standard HIPAA rules. Unlike other protected health information, we generally require your written consent to use or disclose these SUD records, even for treatment, payment, or health care operations (though a single consent may cover future uses for these purposes until revoked). You may revoke consent at any time in writing, except to the extent we have already acted in reliance on it.

SUD records, or testimony describing them, may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless authorized by your written consent or by a qualifying court order under Part 2 rules. Any recipient of these records must follow Part 2 restrictions and cannot redisclose them without your permission or as otherwise allowed by law. A general authorization for medical records is not sufficient to permit disclosure of Part 2-protected information.

We will handle SUD records only as permitted or required by Part 2 and applicable law. If you have questions about these protections or your rights related to SUD records, contact our office.

III. Opportunity to Object to Certain Uses or Disclosures

You have the right to tell us whether you want us to use or disclose your information for the following purposes:

• Share information with your family, close friends, or others involved in your care information that is directly relevant to that person’s involvement in your care or payment for care.
• Share information with your family, close friends, or others involved in your care as necessary to identify, locate, and notify family members, guardians, or others involved in your care about your location and general condition.
• In some cases, we may share limited information about you with a disaster relief agency in a disaster situation.
• If you are not present or unable to tell us your preference, we may go ahead and share your information if we believe it is in your best interest.

IV. Uses and Disclosures with Neither Consent nor Authorization

We may use or disclose PHI without your consent or authorization in the following circumstances:

• Child Abuse: If we have reasonable cause to believe that a child is dependent, neglected or abused, we must report this belief to the appropriate authorities, which may include the Cabinet for Health and Family Services (CHFS) or its designated representative; the commonwealth’s attorney; or local law enforcement agency or the Kentucky state police.
• “Dependent child” means any child, other than an abused or neglected child, who is under improper care, custody, control, or guardianship that is not due to an intentional act of the parent, guardian, or person exercising custodial control or supervision of the child.
• Adult or Domestic Abuse: If we have reasonable cause to believe that an adult has suffered abuse, neglect, or exploitation, we must report this belief to the Cabinet for Health and Family Services (CHFS).
• Health Oversight Activities: The Kentucky Board of Examiners of Psychology may subpoena records from us relevant to its disciplinary proceedings and investigations.
• Judicial and Administrative Proceedings: If you are involved in a court proceeding and a request is made for information about your diagnosis and treatment and records thereof, such as information is privileged under state law, we will not release information without the written authorization of you or your personal or legally- appointed representative, or a court order. The privilege does not apply when you are being evaluated for a third-party or where the evaluation is court-ordered. You will be informed in advance if this is the case.
• Serious Threat to Health or Safety: If you communicate to us an actual threat of physical violence against a clearly identified or reasonably identifiable victim or an actual threat of some specific violent act, we have a duty to notify the victim and law enforcement authorities.
• Workers’ Compensation: If you file a claim for workers’ compensation, you waive the psychotherapist-patient privilege and consent to disclosure of your health information reasonably related to your injury or disease to your employer, workers’ compensation insurer, special fund, uninsured employer fund or the administrative law judge.
• Law Enforcement Purposes: We may share your information with law enforcement consistent with applicable laws, such as if a crime is committed on our premises or against our staff, or if required in response to a valid court order.
• When permitted by law, we may also share information in certain situations as needed for purposes of public health and safety, for example, to prevent disease, assist with product recalls, or report adverse reactions to medications. When an individual dies, we can share health information with a medical examiner, coroner, or funeral director. We also can use or share your information for health research. We can share health information about you with organ procurement organizations. We may also share information for certain specialized government functions such as national security and presidential protective services.

V. Patient’s Rights and Providers’ Duties

Patient’s Rights:

• Right to Request Restrictions – You have the right to request restrictions on certain uses and disclosures of protected health information. We are generally not required to agree to such a request, with one exception. You have the right to restrict any disclosure of protected health information for payment purposes or for our healthcare operations if you have paid for services out-of-pocket and in full.
• Right to Receive Confidential Communication by Alternative Means and at Alternative Locations – You have the right to request and receive confidential communication of PHI by alternative means and at alternative locations. (For example, you may not want a family member to know that you are seeing me. On your request, we will send your bills to another address.)
• Right to Inspect and Copy – You have the right to inspect or obtain a copy (or both) of PHI in our mental health and billing records used to make decisions about you for as long as the PHI is maintained in the record. We may deny your access to PHI under certain circumstances, but in some cases, you may have this decision reviewed. On your request, we will discuss with you the details of the request and denial process. Furthermore, there is a copying fee of $1.00 per page. Please make your request well in advance and allow 2 weeks to receive the copies.
• Right to Amend – You have the right to request an amendment of PHI for as long as the PHI is maintained in the record. We will make a decision on your request within 60 days, or some cases within 90 days. Under certain circumstances, we may deny your request to amend information. If we deny your request, you have a right to file a statement that you disagree. On your request, we will discuss with you the details of the amendment process.
• Right to an Accounting – You generally have the right to receive an accounting of disclosures of PHI, except for information we used for treatment, payment, or health care operations purposes or that we shared with you or your family, or information that you gave us specific consent to release. On your request, we will discuss with you the details of the accounting process.
• Right to a Paper Copy – You have the right to obtain a paper copy of the notice from us upon request, even if you have agreed to receive the notice electronically.
• Breach Notification – You have a right to receive notification of a breach of your unsecured protected health information.

Providers’ Duties:

• We are required by law to maintain the privacy of PHI and to provide you with a notice of our legal duties and privacy practices with respect to PHI, and to notify you following a breach of your unsecured PHI.
• We are required to abide by the terms of this notice, which may be revised from time to time, as described below.

VI. Complaints

If you are concerned that we have violated your privacy rights, or you disagree with a decision we made about access to your records, you may contact Grace Psychological Services, LLC. We will not retaliate against you for filing a complaint.

You may also send a written complaint to the Secretary of the U.S. Department of Health and Human Services. The person listed above can provide you with the appropriate address upon request.

VII. Effective Date, Restrictions, and Changes to this Notice

Effective Date: February 16, 2026 (Revised February 2026 to comply with federal regulations aligning HIPAA with 42 CFR Part 2 protections for substance use disorder records). Originally published: May 1, 2021

We will not limit the uses or disclosures of protected health information (PHI) that we are permitted or required to make under the HIPAA Privacy Rule, except where necessary to comply with more stringent Kentucky state law (such as mandatory reporting of child abuse under KRS 620.030 or adult abuse under KRS 209.030).

We reserve the right to change the terms of this Notice of Privacy Practices at any time. Any changes will apply to all protected health information that we maintain, including information we created or received before the change. The revised Notice will become effective on the date specified above or on the date of the change. We will make the revised Notice available as required by law. You may obtain a paper copy of the current Notice at any time.

If you have any questions about this Notice or our privacy practices, please contact our office at: (502) 203-0838